Microsoft has announced that all digital Cyberpunk 2077 purchases from the Microsoft Store are eligible for a full refund. The news comes hot on the heels of Sony’s similar announcement, giving customers full refunds and pulling CD Projekt Red’s game from the storefront.
To get your refund started, head on over to the official Xbox Support website. You’ll probably be in for a bit of a wait, however, as the new policy is bound to drive in a massive amount of traffic. Unlike Sony, it seems Cyberpunk 2077 will remain on the Microsoft Store despite its less-than-ideal performance.
“While we know the developers at CD Projekt Red have worked hard to ship Cyberpunk 2077 in extremely challenging circumstances, we also realize that some players have been unhappy with the current experience on older consoles,” reads the official statement from Xbox Support. No doubt about it, Cyberpunk 2077 isn’t the same game on Xbox One as it is on PC. The disparity between the two is shocking, and is radically different from anything CD Projekt Red showed off prior to launch.
Sony stepped forward last night, offering full refunds to anyone who purchased Cyberpunk 2077 from the PlayStation Store. It even took things a step further, delisting the game from its storefront “until further notice.”
The folks at CD Projekt Red know the game is buggy, too, claiming “We should have paid more attention to making it play better on PlayStation 4 and Xbox One.” We’re not sure exactly how things went so wrong with the console versions of Cyberpunk 2077, but – no matter what happened or whose to blame – the situation sucks for everyone.
If you happen to be playing on an older Xbox One console, your best bet for now is to get a refund. It’ll likely be months until it’s in a playable state, although even that might be optimistic. Playing on Series X and PS5 is definitely better than last-gen consoles, but even those are suffering from bugs, crashes, and other issues PC users aren’t encountering.
NEXT: Cyberpunk 2077 Isn’t The First Game To Launch In A Broken State, But It’s The Worst Offender Yet
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Jon Bitner is an Associate Editor for TheGamer. His passion for gaming started with his first console (Sega Genesis) and he hasn’t stopped playing since. His favorite titles include The Legend of Zelda: Ocarina of Time, Team Fortress 2, Rainbow Six Siege, Pokémon Sword & Shield, Old School Runescape, Skyrim, and Breath of the Wild. He can usually be found playing the latest RPG, FPS, or some obscure mobile game. Before working as Associate News Editor, Jon earned a Biology degree and worked in the Biotechnology sector — experiences that taught him how to put words together and make sentences. When not playing or writing about the gaming industry, he enjoys sleeping, eating, and staring at birds.
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